Review the login information to ensure accuracy or confirm the correct permissions are assigned.Ĭonnection Name contains more than 100 characters:Ĭonnection failed. The login information is incorrect, or you do not have enough permissions.Ĭonnection failed. ClientProtocolExceptionĬonnection failed. We recommend that you create a new Admin account directly in Jira, and use that for the qTest integration.Ĭonnection failed. This error occurs when a customer uses a Jira account that is validated by single sign-on (Crowd). QTest Manager to Jira integration fails due to 'Invalid Credentials' Please open the firewall to the following IPs to allow qTest Manager to communicate with your On-Premise Jira instance. This error is usually due to incorrect firewall settings. Issue Connecting from On-Premise Jira to qTest SaaS

On-Premise Jira to On-Premise qTest connection is successful, but cannot retrieve requirements into qTest Please contact us at and we will be happy to help you resolve this issue. We have packaged a separate connector that will resolve issues with this integration. This error occurs when the Jira On-Premise version is hosted by a third-party provider or hosting service, which will enact stricter timeout limits on record retrievals. On-Premise Jira system crashes when setting up the Jira Integration: qTest Enterprise add-on We will explore options with you to set up the integration while maintaining the security and integrity of the data in your Jira instance. This error message is displayed when this instance of Jira uses SSL encryption. Received fatal alert: 'bad_record_mac' message.

QTest Manager Jira connection dialog box displays 'Connection failed'. Verify that the Jira account integrated with qTest Manager has the correct permissions assigned to it. QTest Manager Jira connection dialog box displays 'Index:0, Size: 0' error message. If the connection between qTest Manager and Jira fails, here are some common errors and solutions. How do I troubleshoot my Jira connection?

Jira client login failed